eBay Auction Problem...opinions please... - Page 2
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Thread: eBay Auction Problem...opinions please...

  1. #26
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    Quote Originally Posted by surfchunker View Post
    I don't believe in the It's all about ME ... Screw everybody else the dumb sob's .....

    That's what has the country spiraling down to where we are today ... and that is Sad

    The It's All About Me Generation ....

    Hmm and what about the let's all get along attitude? That's helping?? It doesn't work. Never has. Never will. That's sad as well.

    It's not a generation. It happens young and old. It's about the seller's attitude in my opinion, had he been nicer, I woulda let it go if I was basstardo, but for some reason everybody over looked that and jumped to persue it or let it go, not HIS attitude.

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  3. #27
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    Quote Originally Posted by fingersandclaws View Post
    Treed, you remember when I bought that HDX off ya this year? And you screwed up and didn't charge me enough shipping? Well, I thought it would be nice just to be nice and go ahead and pay for shipping after the fact, even though you screwed up. Pay it forward man . . . benefit of the doubt . . . if the dude was out to screw anybody, then go get em', but an honest mistake? Common, it's the holidays.
    [email protected] you got me there. As I said though, it was attitude. I wasnt an @$$ to you and offered to eat it. You being the nice guy you are wouldnt let that happen. I havent forgotten that and still appreciate that to this day. This guy didnt even offer to eat his mistake. Im a nice guy and pay it forward, newsjeff will tell ya that.

  4. #28
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    BUT!!!!...I will say this...Id just do it to pester the guy because he was an @$$ to the buyer, that reason only.

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  6. #29
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    There are a lot of good opinions here, and I've got thoughts leaning towards both sides. The biggest problem I have is the guy stopped talking to me. If he would have at least kept an open channel of conversation, there wouldn't be a second thought about this, I would have let it go. I have now tried to contact him 4 separate times, through both eBay and PayPal. The more the guys keeps blowing me off, the more I get ticked off. His first couple of messages before he stopped talking were pretty snidely worded as well.

  7. #30
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    I'd SUE
    Sue everyone!!!

  8. #31
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    basstardo

    How many times have you emailed him ... If he won't sell it for $5 and refunded your money there isn't alot else to talk about ....

    Did he offer you the reel at a more reasonable price ... or credit or anything else ....

    Found this reading the reg's ... it pertains more to the buyer but seems like it would too if the seller made a mistake

    fail to deliver payment for items purchased by you, unless the seller has materially changed the item's description after you bid, a clear typographical error is made, or you cannot authenticate the seller's identity;

  9. #32
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    when did he stopped replying to your emails, after you filed a paypal complaint or before?

    surfchunker is right, there's nothing to talk about.
    seller refused to sell even with the threat of a negative feedback- there's nothing to tlak about.

  10. #33
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    Quote Originally Posted by HellRhaY View Post
    I'd SUE
    Sue everyone!!!
    That made me chuckle. I'm going to drop the complaint. Not worth it in the end, and what goes around comes around, so I'd rather just let it go. Maybe the fish gods will pay me back with some luck.

  11. #34
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    Quote Originally Posted by basstardo View Post
    That made me chuckle. I'm going to drop the complaint. Not worth it in the end, and what goes around comes around, so I'd rather just let it go. Maybe the fish gods will pay me back with some luck.
    Glad to hear.

    have a happy holidays.

  12. #35
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    Quote Originally Posted by TreednNC View Post
    Mark it's not often that I disagree with you, but if a $499.00 item in a retail, bricks and mortar store has the pricetag of $4.99, by law they have to honor it. How long was it on Ebay before you got it? That part is probably unknown, but Im sure it was long enough for the owner to review, which obviously he neglected to do. The apparent attitude of the seller is the main reason Id pursue. Not knowing exactly how, and with emotion and character distorted over the internet through text, it's not clear of the seller's attitude. From what basstardo said, the guy was being a [email protected]$$ ...so I'd go after it. Had the seller reacted differently and kept responding to emails, Id have dropped the issue. This is just what Id do, right or wrong.
    I'll have to differ in opinion on the store issue. While most stores might honor an incorrect price tag on an item- the law says they are under no obligation to do so. THe price tag does not represent a leagally binding offer- it is defined legally as an "invitation to trade", this includes newspaper and magazine advertisements, store window displays, price tags on merchandise,and prices in catalogs, all fall in this category.

    No sale is executed until a customer makes an offer to buy at the specified price, - AND the seller accepts the offer of that price in exchange for the merchandise.

    If a store does honor an incorrect price, they are doing so out of fear of bad publicity, and under small mistakes may suck up the loss, but they under no obligation to do so.

    Worth remembering if they refuse to honor an obviously mismarked item- stomp out of the store po'ed if you like, but they are within their rights in refusing to make the sale.

  13. #36
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    Man that is great to hear,,, I always worry if me or Catman have to much to and make some stupid price on a custom rack

  14. #37
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    Quote Originally Posted by Shooter View Post
    Man that is great to hear,,, I always worry if me or Catman have to much to and make some stupid price on a custom rack

    Sorry Shooter- that's a different situation
    - if you give a specific individual a "quote" that can likely be held as a legally binding offer to an individual, it's different than an "invitation to trade" with the public at large.

    There's a legit reasonm why the incorrect price does not "have" to be honored. If I as a car dealer take an ad out selling new cars for $29,000, but the ad is misprinted by leaving a zero off ( $2900), the law recognizes I would be out of buisness in a hurry if forced to honor the "mistake". Some unscrupulous businesses may try to get you in the door by advertising something at a low price intentionally and then claiming its a "mistake" or that they are out of the advertised item (bait and switch). These are the businesses I'd be refusing to deal with, not the honest Joe making an honest mistake. It may at times be difficult to distinguish between the two- and this is where I agree in part with Treed- if the seller acts like a real jerk I may refuse to do further business with him, but nothing much I can do about forcing him to honor an incorrect price.
    Last edited by Mark G; 12-21-2007 at 09:24 AM.

  15. #38
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    Quote Originally Posted by Surf Cat View Post
    Not sure why you feel entitled to benefit from someone's mistake.


    What do you think a retail outlet is going to do ? Eat the loss?
    Absolutely! I have NEVER had a store refuse to honor a mispriced item where the store had marked the price. I have had a couple of times where a customer appeared to have moved a price tag from one item to another. I understood and did not complain.

    It's all about customer service. A good store who values their customers will treat their customers right. Even if a store loses $100 on a sale, it would be wise to honor the price tag or sign. Why? The lifetime value of a good customer is much greater than the money lost. If you don't match the price, you risk ruining the relationship with the customer and thus the future value of that customer's profit stream.

    Your attitude reflects the attitude I have often heard of in small time stores ran by small time owners. Not the kind of place I'm going to shop at very often anyway.

    I'm taken by surprise that you think this is an "all about me" issue. Some of the best stores out there, see Nordstroms, will honor a return from a customer knowing the customer did not purchase the item at Nordstroms, even knowing Nordstroms does not sell the item. I had a professor who used to be a Nordstroms exec tell us the story of a lady, who owned a Nordstroms credit card and was a regular shopper, who came in demanding a refund on a sweater. She said she paid $100 but didn't have the receipt. The customer service agent knew it was a brand they didn't even sell. What did they do? They gave the lady $100 and donated the sweater to some charitable organization.

    Happy customers = lifetime income streams. If you need a lesson on the present value of future income streams, let me know. I'll warn you, it's pretty boring crap.

  16. #39
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    Quote Originally Posted by HuskyMD View Post
    Absolutely! I have NEVER had a store refuse to honor a mispriced item where the store had marked the price. I have had a couple of times where a customer appeared to have moved a price tag from one item to another. I understood and did not complain.

    It's all about customer service. A good store who values their customers will treat their customers right. Even if a store loses $100 on a sale, it would be wise to honor the price tag or sign. Why? The lifetime value of a good customer is much greater than the money lost. If you don't match the price, you risk ruining the relationship with the customer and thus the future value of that customer's profit stream.

    Your attitude reflects the attitude I have often heard of in small time stores ran by small time owners. Not the kind of place I'm going to shop at very often anyway.

    I'm taken by surprise that you think this is an "all about me" issue. Some of the best stores out there, see Nordstroms, will honor a return from a customer knowing the customer did not purchase the item at Nordstroms, even knowing Nordstroms does not sell the item. I had a professor who used to be a Nordstroms exec tell us the story of a lady, who owned a Nordstroms credit card and was a regular shopper, who came in demanding a refund on a sweater. She said she paid $100 but didn't have the receipt. The customer service agent knew it was a brand they didn't even sell. What did they do? They gave the lady $100 and donated the sweater to some charitable organization.

    Happy customers = lifetime income streams. If you need a lesson on the present value of future income streams, let me know. I'll warn you, it's pretty boring crap.
    Thanks Husky, I've had to go thru all those present value calcs myself, your right, not really exciting stuff. I can appreciate your opinion, and I can understand a store not wanting to take a publicity hit on an error if they can live with it.

    The problem is it dosen't take long for people to start to demand that they're legally entitled to benefit from someones mistake, since it is so often seen as common practice. Then they want to get bent out of shape and act outraged, because they perceived they have been wronged, when in fact they haven't.

    All I'm saying is if a seller is willing to honor a mistake, more power to them. But am I going to demand satisfaction , if they are unwilling. NO.

    I have no legal basis to expect them to "Have" to honor the mistake.

    Using the threat of taking future business elsewhere to attempt to coerce them into honoring a mistake may be common- but a bit unethical in my book.

    Remember, it boils down to you "knowingly" taking advantage of someone elses mistake. If push comes to shove- your wrong for doing so- both from a moral and legal standpoint.

  17. #40
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    Well, it sounds like we are on the same page. I am very cordial and nice when dealing with people at stores. Maybe this is why I tend to get what I ask for in these circumstances. If I didn't get my way, I'd just leave.

    That said, I don't think a consumer has any way of knowing for certain if the price is correct or not. Many times items that were once expensive are clearanced out. You never know why a store might mark something down.

    That said, it is certainly obvious in the case of the reel that started this thread. And it would be obvious if say a Nintendo Wii was marked 39.99.

  18. #41
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    [QUOTE][Your attitude reflects the attitude I have often heard of in small time stores ran by small time owners. Not the kind of place I'm going to shop at very often anyway/QUOTE]

    That's an interesting take, just two days ago I called a counterparty that my firm does business with and informed them they had underbilled us to the tune of $850,000 on the previous months invoice.

    The total invoice was for a bit over $13 million, so maybe if I had said nothing it would have gone unnoticed, and saved my firm the $850,000.

    Would this have been right ? Had they found out later could I say too bad- you billed me incorrectly- your fault- I paid you what you asked for so tough cookies?

  19. #42
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    Quote Originally Posted by HuskyMD View Post
    Well, it sounds like we are on the same page. I am very cordial and nice when dealing with people at stores. Maybe this is why I tend to get what I ask for in these circumstances. If I didn't get my way, I'd just leave.

    That said, I don't think a consumer has any way of knowing for certain if the price is correct or not. Many times items that were once expensive are clearanced out. You never know why a store might mark something down.

    That said, it is certainly obvious in the case of the reel that started this thread. And it would be obvious if say a Nintendo Wii was marked 39.99.
    Yep, common sense needs to prevail.

  20. #43
    Your attitude reflects the attitude I have often heard of in small time stores ran by small time owners. Not the kind of place I'm going to shop at very often anyway.
    Hmmm, and people wonder why the little guys are having such a tough time? Think BIG for a second . . . have you ever thought that the small guys NEED to make that tough decision to stay afloat?

    I own a 40 employee restaurant that can seat about 130. Not the small deli you think of . . . but we are not a TGIF or Ruby Tuesdays that is backed with teams of people. I go thru 20 cases of fries a week . . . they (nationwide) prolly go thru 200,000 cases a week. The vendors are gonna give them those fries on the cheap . . . they can sell is for cheaper and still turn the same profit I would for selling it at a higher cost. Business is one thing on paper . . . but once you get behind the counter and your mortgage and car payements are on the line, your tune will change.

  21. #44
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    i like to patronize small businesses!

    Ditto to what F&C said ....
    i run a small independent business -- years ago at christmas time (a busy season for us) one of my part time christmas help sold an item that was marked $ 1495. for $14.95 -- customer was fully aware that this was incorrect but never questioned salesperson - she knew she getting an incredible deal -- we never contacted customer about it & never let salesperson know it (friend of the family) -- she would have felt awful -- so my business had to absorb this cost -- it doesn't happen often, thank God.
    the small retailer cannot afford to lose this kind of money often.
    more often than not, it is the small businesses that CARE about customer service.
    Last edited by fishinmama; 12-21-2007 at 12:42 PM.

  22. #45
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    I will and do patronize small businesses that don't act like small businesses. The ones that succeed, make a profit, and become the large businesses that get the best prices from vendors ARE the ones who will eat cost to make a customer happy.

    Example, I am in your restaurant eating a salad. I find an aephid. I ask to speak to the manager. I politely show him the bug (because I COULD be loud and rude and make sure the entire restaurant knows there was a bug in my salad). How he reacts is what determines whether I ever come back.

    If I get a halfhearted apology, I politely pay the bill and leave - never to return. I he sincerely apologizes and says my meal is on the house, I am a customer for life (as long as I don't keep having bugs in my salad).

    Just because I do not own a small business does not mean I don't know how they should be run. I've take entrepreneurial classes and listened to many a successful businessman discuss his early beginnings.

  23. #46
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    i made a mistake on a job estimate a few months ago..contract was written and job was half done. i had forgotten to charge for one part of the job, even though it was stated ont he contract. i simply contacted the homeowner showed them my numbers and the homewoner wrote me another check. thank god there are good people out there...

  24. #47
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    [QUOTE=Surf Cat;366506]
    [Your attitude reflects the attitude I have often heard of in small time stores ran by small time owners. Not the kind of place I'm going to shop at very often anyway/QUOTE]

    That's an interesting take, just two days ago I called a counterparty that my firm does business with and informed them they had underbilled us to the tune of $850,000 on the previous months invoice.

    The total invoice was for a bit over $13 million, so maybe if I had said nothing it would have gone unnoticed, and saved my firm the $850,000.

    Would this have been right ? Had they found out later could I say too bad- you billed me incorrectly- your fault- I paid you what you asked for so tough cookies?
    I don't see how this has ANYTHING to do with it. You and your client agreed to certain terms of payment. Those are the terms that should met. When you go to a store the only terms you know is the price on the tag or the sign. If you then take the product to the register and they say "oh, that's the wrong price, it's $30 more than the price tag", who is being dishonest? The store is. They advertise the price by the price tag.

  25. #48
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    do you search for these mistakes when you shop?

  26. #49
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    self rightousness prevails again

    It's been made clear that the seller was a jerk and that's why he persued it. No other reason but that. If the seller was cordual, he would have let it go.
    Last edited by TreednNC; 12-21-2007 at 01:37 PM.

  27. #50
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    I assume you are asking the guy who started the thread. I think the answer to that question is vital.

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