Still problems logging in...
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Thread: Still problems logging in...

  1. #1
    Join Date
    Nov 2002
    Location
    Chesapeake, Virginia
    Posts
    2,066

    Still problems logging in...

    Still can not log into P&S on iOS devices. Cleared the cookies and cache. No ad blockers. Enabled cookies and cross tracking. Still no luck.

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  3. #2
    Join Date
    Apr 2016
    Posts
    274
    What happens when you try and login? Do you get an error or does it just say "you signed in" and then show as not signed in?

    Kevin

  4. #3
    Join Date
    Nov 2002
    Location
    Chesapeake, Virginia
    Posts
    2,066
    The screen says:

    "You have entered an invalid username or password. Please enter the correct details and try again. Don't forget that the password is case sensitive. Forgotten your password? Click here! You have used 1 out of 5 login attempts. After all 5 have been used, you will be unable to login for 15 minutes."

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  6. #4
    Join Date
    Apr 2016
    Posts
    274
    I'd suggest deleting any saved login info you have for your browser and try again. If you aren't sure how to do so, let me know what browser you have an I'll help you figure it out

    Kevin

  7. #5
    Join Date
    Nov 2002
    Location
    Chesapeake, Virginia
    Posts
    2,066
    Kevin,
    Tried that already. Didn't work. Tried every recommendation from Google searches.

  8. #6
    Join Date
    Apr 2016
    Posts
    274
    Can I have your permission to try a forced password change? I'll manually change your password on my end, which should hopefully overwrite any errors in your account information.

    If you give me the go ahead, I'll reach out to you by email to get it started

    Kevin

  9. #7
    Join Date
    Nov 2002
    Location
    Chesapeake, Virginia
    Posts
    2,066
    Kevin,
    Sure let's give it a try.

  10. #8
    Join Date
    Apr 2016
    Posts
    274
    OK. Message sent

    Kevin

  11. #9
    Join Date
    Nov 2002
    Location
    Chesapeake, Virginia
    Posts
    2,066
    Kevin,
    Unfortunately that did not work either. Logged in on a PC but still not Apple.

  12. #10
    Join Date
    Apr 2016
    Posts
    274
    What browser/app are you experiencing this issue on?

    -Gerrit

  13. #11
    Join Date
    Nov 2002
    Location
    Chesapeake, Virginia
    Posts
    2,066
    Safari

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